Mystery Bag

It’s Personal Boutique Return Policy

We want you to love your purchase! If you're not completely satisfied, we're happy to assist with returns or exchanges under the following guidelines:

1. Return Window

• Returns are accepted within 14 days of the purchase date for full-priced items.
• Sale items or items purchased with discounts are final sale and are not eligible for returns or exchanges.

2. Condition of Items

• All items must be returned in their original, unworn, and unwashed condition with all tags attached.
• Shoes and accessories must be returned in their original packaging.

3. Refunds

• Refunds will be issued to the original payment method within 5-7 business days after the return is processed.
• Shipping fees are non-refundable.

4. Exchanges

• Exchanges are available for different sizes or colors of the same item. If the item is out of stock, a store credit will be issued.
• To exchange an item, please return the original item and place a new order for the desired product.

5. Return Process

• Please email us at sales@itspersonalboutique.com with your order number and the item(s) you'd like to return.
• Once your return is approved, you’ll receive instructions on how to proceed.

6. Non-returnable Items

• Gift cards, beauty products, and any personalized or custom items cannot be returned.

7. Damaged or Defective Items

• If your item is defective or damaged upon arrival, please contact us immediately. We will provide a full refund or replacement after verifying the issue.

8. Return Shipping

• The customer is responsible for return shipping costs, unless the item is defective or an error was made in the shipment.

Thank you for shopping with us!

Shipping Policy

We are committed to delivering your order in a timely and efficient manner. Our shipping fees are based on the weight of your items and your delivery location. Please review the following details to understand how shipping is calculated.

Order Processing

Orders are processed within 1-3 business days. Once shipped, you will receive an email with tracking information.

We do not process or ship orders on weekends or holidays. 

Shipping Methods

Standard Shipping: Typically arrives in 5-7 business days, depending on location and weight.

Expedited Shipping: Available for an additional fee, with delivery typically within 2-3 business days.

Shipping times may vary depending on the carrier, weight, and destination.

Tracking Your Order

After your order ships, you will receive an email with tracking details to monitor your package.

You can track your order via the carrier's website using the provided tracking number.

Missing or Damaged Items

If you receive an incorrect or damaged item, please contact us immediately at sales@itspersonalboutique.com